Security & reliability
Keep your data safe and secure within Jane
Security at Jane is built into every moment: logging in, storing data, meeting with patients, processing payments, and more. We keep privacy top of mind so you can focus on care.
OVERVIEW
Advanced security that delivers peace of mind
Jane partners with you in protecting your patients' data and your clinic's account with tools that work in the background and keep you in control.
Here’s what sets Jane’s security apart:
- 2-Step Verification with SMS, an authenticator app, or recovery code
- Role-based access levels and permissions built for healthcare teams
- Activity monitoring and audit trail to track account access and changes
- Bank-level encryption, SOC 2 Type 2 compliance, and 99.99%+ uptime
Benefits
Protect your patients and your practice with built-in security
Jane's security features give you layered protection at every level: account access, data storage, staff permissions, and ongoing monitoring. Everything works together to keep you and your patients safe.
ACCOUNT SECURITY
Sign in safely and with confidence
2-Step Verification adds a second layer of security so that even if a password is compromised, your account stays protected. Jane gives you flexible options to make it easy.
- Verify using SMS, an authenticator app, or a saved recovery code
- Trust a browser for up to 30 days to simplify routine logins safely
- Choose to require 2-Step Verification for all users on your account
OWNER CONTROLS
Set custom permissions for staff
Not everyone on your team needs access to everything. Role-based permissions let you specify what each staff member can see, edit, or manage so you can delegate work smoothly.
- Set access levels for practitioners, admin staff, and front desk workers
- Control what each person sees in schedules, patient profiles, and billing
- Customize permissions across locations and teams as your clinic grows
VISIBILITY & ACCOUNTABILITY
Stay on top of your account activity
Jane keeps a detailed record of activity across your account, so if something changes, you can see who made the update and when.
- Review account activity like logins, edits, and sensitive changes
- See active users and remotely sign out unrecognized devices
- Keep unattended sessions from staying open with auto-logout
DATA SECURITY
Store your data securely
Jane uses the same level of encryption your bank uses to protect financial transactions. When you enter data into Jane, it’s stored securely, backed up regularly, and never shared.
- Uses private servers in SOC 2 Type 2 geographically secure data centres
- Backed up regularly to secondary servers so your data is never at risk
- Regional data centre options in Canada, the US, the UK, and Australia
RELIABILITY
Know Jane is always up and running
Downtime isn't just inconvenient, it can disrupt care. Jane is built and maintained to stay available when your clinic needs it, with a Service-Level Agreement in place and transparent reporting so you're never in the dark.
- 99.99+% uptime last year (less than 1 hour of combined downtime all year)
- Live updates and detailed reports posted to Jane's public status page
- Engineering expertise, optimized architecture, and reliable data centres
Testimonials
Loved by 240k+ practitioners
We built Jane to ease the admin load, and practitioners have noticed. With a 4.8-star rating on Capterra and 450+ reviews, Jane is trusted by clinics like yours every day.
Resources
Access thoughtful resources for managing your practice
Webinar
Simple ways to protect your clinic online
Learn the basics behind stronger passwords, Multi-Factor Authentication (MFA), and safer login habits, along with how Jane supports you in putting these tools into practice day to day.
Webpage
Jane's Security and Trust page
Learn how Jane approaches security, privacy, and compliance including SOC 2 and PCI DSS compliance, helpful policies, and links to key guides and best practices.
Guide
What is Multi-Factor Authentication?
This guide breaks down what MFA means and why it matters for your clinic, including how to get started in Jane.
Why Jane
Designed for the way you provide care
Less admin, more time
Jane’s all-in-one, easy-to-use software reduces admin so you can focus on doing your most impactful work.
Flexible by design
We know every practice is different. Jane was built to meet the unique and changing needs of your business.
Better patient experiences
Jane makes it easy for patients to keep up with their care, creating great experiences time and time again.
Helpful human support
When you join Jane, you get an expert team and community of helpful people committed to your clinic’s success.
Frequently asked questions
When you enter data into your Jane account, it's encrypted using the same standard banks use for online transactions. It's stored on private servers in SOC 2 Type 2-certified data centres and backed up regularly to secondary servers. During signup, you choose your regional data centre: Canada, the US, the UK, or Australia. For more detail on how Jane handles data, see our Privacy Notice.
Jane builds its features with HIPAA, PIPEDA, and GDPR compliance in mind. That covers how data is handled, how Online Appointments are delivered, how consent is collected, and how AI features like Jane's AI Scribe are designed. For more detail on Jane's privacy practices, see our Privacy Notice.
Last year, Jane delivered greater than 99.99% uptime, which works out to less than one hour of downtime for the entire year. Every Jane clinic also has a Service-Level Agreement (SLA) in place. Live status updates and incident reports are always available on Jane's Status Page.
Jane Payments is built on Stripe's infrastructure and meets international PCI compliance standards. Credit card data is tokenised, meaning only a secure placeholder is ever stored in Jane, not the actual card details.
Jane has a dedicated team of security, fraud prevention, and compliance experts who actively monitor threats, build with privacy-by-design principles, and advise teams across the company on best practices. But security at Jane isn't siloed to one team. Everyone at Jane is trained in privacy, including the Support team, which handles account access with discretion, and the Product team, which builds with a deep understanding of what clinics need to stay compliant.
Jane currently supports SMS-based verification and third-party authentication apps. We still recommend pairing those with a strong, unique password and keeping an eye on your account activity.
Check out our Password Guide and full 2-Step Verification Guide to learn more.
Jane's 2-Step Verification FAQ covers over 30 common questions, from choosing between SMS and an authenticator app, to what to do if you're locked out, to how recovery codes work.
Get started
Run your practice with Jane
Ready to make the day-to-day feel easier? Jane is here to help.